The Story about this Public Liability Claim

Connie was attending to her grocery shopping at her local supermarket, when she accidentally stepped on a piece of lettuce, causing her to slip and fall heavily. As a result, Connie suffered from a number of injuries and found that she was experiencing increasing pain. Being largely unaware of her rights and hoping to find a simple resolution to the matter, Connie initially reached out to the supermarket to ask for some coverage of her medical bills and perhaps some additional compensation for the pain and hardship she had experienced as result of the fall. The supermarket responded to Connie by stating they were only willing to offer Connie $500.00 in total for both her medical bills and the pain and suffering she had experienced. The money offered was not even enough to cover her medical bills and Connie decided to reach out to our firm for advice.

We investigated Connie’s claim and later initiated contact with the supermarkets insurance representatives by providing evidence as to the severity of the injuries that Connie had suffered because of her fall.  We then engaged in discussions with the insurance company to see if it was possible to find a resolution to Connie’s claim without the need to initiate formal legal proceedings. We endeavoured to hold regular conversations with Connie and her daughter Katrina throughout this process to ensure that we could answer any queries or concerns they might have regarding the claim.

After lengthy correspondence with the insurance company, our team were able to successfully negotiate a resolution to our client’s case without the need for Connie to go through the process of litigation. Connie not only received a settlement that completely reimbursed her for her medical bills, but also a generous amount for the pain and suffering that she experienced due to the fall.  It was a pleasure to assist Connie throughout the legal process and we were extremely pleased to obtain such a positive result for her.

Here is what Connie’s daughter Katrina had to say about our services:

Actual Client Testimonial.

Appreciation for Ben Pretty’s Exceptional Support

I wanted to take a moment to express my appreciation for Ben Pretty. His management of our case has been exceptional—his clear explanations, responsiveness, and compassion have truly stood out.
Thanks to his support, my mum felt at ease throughout the process and knew she was in good hands. I sincerely appreciate the effort he put into achieving such a positive outcome for her.
Thank you for having him handle this case.

Katrina


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