The Story about this Public Liability Claim

Jan came to our firm after an unfortunate public liability accident. She was 65 years old at the time, and was enjoying her retirement. She enjoyed playing golf, gardening, and caring for her grandchildren. On the day of her accident, she was visiting a shop with her pregnant daughter. It was Mother’s Day weekend. She was walking along a designated path heading towards the main entrance of the shop, when she had a trip over a rise of the verandah in front of the entrance. Jan suffered a shoulder injury as a consequence.

We formed a view that Jan had a good case. We did a lot of investigative work and obtained statements from witnesses and an expert report. The defendant did not offer anything at the mediation, but we persevered. We were able to resolve her matter for a fair compensation settlement the morning of the hearing, without proceeding to trial.

Jan has the following to say about her experience with us:

Actual Client Testimonial.

I can highly recommend Henry Carus and his team. I sustained a serious injury after tripping at a public venue and had become extremely frustrated and upset by the unprofessional manner in which the management representatives of the venue were treating me. I approached another legal firm who initially indicated I had a case but, after several weeks had gone by, advised that they believed I did not.

Subsequently, and on reading an article in a publication where Henry Carus + Associates had achieved a successful outcome for a client who had experienced a similar injury, I decided to make contact with them albeit being somewhat nervous about doing so. An appointment was made with Eliza Tan.

At our first meeting, Eliza made my husband and I feel at ease and assured us that we were not wasting her time – my case was important.

Eliza is a beautiful, kind and caring person. She is true professional – knowledgeable, dedicated, hardworking and thorough. Eliza kept me informed and up to date throughout our journey. Eliza and her assistant Amy, were mindful of the impact on my health and wellbeing and provided guidance and support through the entire process. I was fortunate also to meet and liaise with Henry who equally provided further support, assurance and professional direction in a process that culminated in the achievement of a successful outcome. Thank you all so very much.

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