Jianping Chen and Henry Carus + Associates

The Story

Jianping, an older Asian woman, was injured very badly while working in a factory. The assembly line was too high for her and her employee addressed the issue by giving her a milk crate to stand on. One day while working on the assembly line she slipped off the crate and shattered her knee, never to be able to walk normally again. Trusting Henry Carus and Associates with her claim, we worked hard on our investigation and the company eventually accepted liability. We started with an offer of $60,000 and ended settling at $288,000.

I am very grateful to all the assistance and professional guidance provided by Henry Carus & Associates on my way to gain WorkCover compensation, and the afterwards service as well. I would like to share my experience and feelings for the past three years in relation to my compensation. I migrated to Australia in November 2004 and I started to work in a factory in 2005. Due to the poor safety conditions in the factory, I had a fall accidentally in 2006, and suffered a knee cap fracture. I was sent to hospital right away and had a surgery. You can imagine the physical pain, yet I did not know what to do with the psychological influence and the helplessness that followed. As I had just migrated to Australia not long before, I had no idea how to cope with such an unfortunate accident. My friends and the factory gave me the idea that I could not approach lawyers to make a lawsuit, as in Australia, lawyers were very expensive, even if you won the case eventually, you would have to contribute most of your compensation amount to the solicitor fee. At the time the factory would like to solve the issue in private as well. I was confused with all the opinions yet I felt very unjustified. Later I accidentally saw an advertisement on a Chinese newspaper about a professional personal injury law firm that specialised in WorkCover claims, and it said “No Win No Fee”, which gave me the courage to ring them. Very soon Henry came to visit me at my house (as it was inconvenient for me to attend their office due to my knee injury). During our conversation, he clearly explained to me the whole procedure of the claim, how to cope with all kinds of difficulties that may occur, and also their charge. I understood well the whole procedure, so I authorised Henry Carus & Associates to act for me. The whole compensation process took me over three years. It was a very hard period of my life (mainly emotionally and psychologically). During the process, WorkCover advised me to attend their specialist medical exams many times, and also continually requested me to work by phone calls or letters, and sometimes they even assigned people to follow me secretly and took surveillance pictures. All of these were for the purpose to collect evidence helpful for them so that they could pay me less or even nothing. For an injured person, it would be so hard to deal with all of these without a professional lawyer’s support and guidance. I was lucky enough to have such support throughout the whole process, so that every time I met some difficulty I had the confidence to deal with it. My solicitor also arranged all kinds of specialists to examine my injury. With all the support from Henry Carus & Associates, I did not feel lonely or scared during the three year long compensation. The negotiation of the settlement amount also took a very long time.They always started with a very low offer, yet after several times negotiating, my solicitor got me a very satisfactory result in the end, and also their charge was very reasonable. Therefore, I really appreciate what Henry Carus & Associates has done for me. They have fought for my best interest during the compensation. Thank you.

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