Success Stories:
Public Liability Claim

Theresa came to our firm many years after her accident, because she had been told early on by another firm that she did not have a claim. We formed a different view and went to work. It was not an easy claim as the accident site raised complicated issues of responsibility with piles of documents to decipher. None of that phased us, as our Eliza Tan went through the documentation...

Betty lives in retirement in Rosebud Victoria, some distance from our offices, but when she called looking for assistance, our Henry Carus went out to see her personally. Betty had a fall at a nearby large supermarket and suffered serious injuries. Aside from her own challenges, her injuries were affecting her ability to tend to her husband, who suffered a number of aged related medical conditions. After meeting with Betty,...

By way background, Anne and her partner (have four children under the age of 18) remained unemployed for over 10 years. They continue to receive income support of Centerlink.  Anne volunteers at the neighbourhood watch centre. On 17 August 2015, Anne and her partner went for a coffee with friends at the QPO restaurant. It was a rainy day.  As she was exiting the restaurant she slipped and tumbled down...

Rachel called us to visit her at her home, as she had an injury to her foot and was finding it very difficult to walk around. Henry went out to visit her, and met her and her husband and heard her story of how at a home and garden supply store a worker had dropped a load of cement bags onto her foot. It was clear to Henry that the...

Ian came to us after a fall from his bicycle on a busy road. The accident occurred due to a large pot hole in the road in a crucial spot. He was riding to work at the time so he was able to access immediate medical care by lodging a WorkCover claim. However, the accident occurred not through any fault of his employer. So when Ian visited a number of...

Erika had a fall whilst in hospital. After a significant period of rehab, due to the injuries from the fall, she sought legal advice from another legal firm about bringing a claim against the hospital. Initially she was told the law firm would assist her, but then they advised they did not think she could prove her claim. Erika could not understand this advice and came to us for a...

Steve came to our office after suffering injuries from a fall on a footpath. What was unusual was that the footpath was right in front of his house! He had been complaining to the council for years about the footpath being lifted, and it had been fixed once before. The problem however remained – the large tree on the council nature strip in front of his house was sending out...

Tracy *came to us after having a nasty fall in the bathroom of a motel room near Warrnambool. The accident occurred because the floor in the bathroom was slippery when wet and the motel failed to ensure a bath mat was provided for her use. The accident seriously effected her ability to enjoy life and her retirement. We investigated the matter, obtained evidence to prove the claim and helped obtain...

Vonda came to us after a nasty fall at Woolworths, and best of all was given a small offer of compensation. Most persons really do not know what to do and Vonda was in the camp. Fortunately, her son suggested she seek the advices of our firm and we were so pleased to go to work for her. Yes, as Vonda says her claim was complicated and difficult due to...

Anna came to our office after a nasty fall at a Supermarket. She fell on some fatty substance on the floor and the claim centred on a failure to properly clean and maintain the floor safety at the store. We advised Anna that she had a good claim, and though met with considerable resistance by the insurance company for the supermarket, we were in the end able to achieve an...

John was attending to a local shopping centre, and was entering through the main doors, which are your typical side opening large glass doors used these days.  Unknown to him was that right behind the glass doors was a mat, a truly worn out mat that had raised edges all over the place. John was looking into the centre and did not notice the raised edges until after he took...

Walter contacted us after a fall at his retirement village. He suffered a nasty fall in circumstances we thought could have been avoided by those managing the village. We commenced proceedings for him, and soon thereafter the Defendant’s insurance company made an offer to settle the claim. We advised Walter to wait and seek more, and the more came later at a mediation. Walter showed great patience and willingness to...

This is one special story at Henry Carus + Associates. Lily had a slip and fall on a floor at a dance class. Her claim to us was that the floor was just too slippery and she had suffered a significant injury to her wrist. The dance company involved had leased the premises. After the accident, the dance company moved to a new premises. Our Henry Carus and Eliza Tan...

Natasha came to us after a fall at a hardware superstore in Cranbourne. She had consulted another law firm who did not wish to take on her matter, as they did not believe she could win. We told her we could win for her. At the time of her accident in June 2014, Natasha was a 33 year old mother of 3. She was walking in between two stacks of...

Jan came to our office at the end of 2015, seeking some advice. She had been involved in a public liability accident some 3 years before. She was walking to a corner of a street to wait for her husband to pick her up to go home. The area she was in was a commercial area with no clearly defined footpaths. So, Jan walked on a grassed area alongside the...

Jana is a retired teacher with a love and passion for playing the piano and for teaching languages. She continued to tutor kids of all ages post retirement. On the date of accident Jana had just dropped off her car for servicing and as it was a lovely day she had a tendency to go for a stroll back home. On her way home she was approaching a construction site...

Keith is a lovely 90 year old gentleman who had an unfortunate fall at a golf club. He fell heavily on his left shoulder and sustained a left rotator cuff injury. Keith consulted another law firm who were not prepared to take on his case. When he came to us, we believed that we could do more for him . We made the 120 km return journey to the accident...

David is a hardworking father who was unfortunately involved in a public liability accident when he was taking his dog for a walk. He slipped on his neighbour’s driveway which did not have enough slip resistance. He sustained significant injuries, including a 2nd injury to the left ankle, having injured it only 9 months before in a separate accident. We assisted Dave with public liability claim process and issued legal...

John came to our office after a very tragic accident. His son was killed while playing basketball at his neighbour’s home when the brick wall against which the basketball hoop was attached came down upon him. He was killed instantly, and sadly John watched it all happen. He suffered a psychiatric reaction to the event and asked us if he could receive compensation for his loss. We believed he could...

Geoff came to us after suffering an injury to his back whilst volunteering at a working bee at his local archery club. Geoff was injured when he was directed by another member of the club to go up into the roof area of the clubhouse to retrieve some equipment for a tournament. The roof area was dark and Geoff had never been up there before. He was not given any...