The Story about this Public Liability Claim

Deidre had planned a special weekend for her partner to celebrate their 1-year anniversary. They were on their way out for a cheerful meal, and having reached the restaurant, they were being shown to the outside patio area by a staff member to select their table. Unfortunately, there was a single step leading down to the patio, and this step was the same grey colour as the flooring in the patio, making it very difficult to see any difference in height. In fact, the step was almost impossible to detect. It was not highlighted or marked out in any way, and the staff member showing Deidre and her partner to their table did not warn them to mind the step.

As a result, Deidre completely missed the step, fell forward, and seriously jarred her right leg. This resulted in significant damage to her right knee which, sadly, was permanent. Prior, Deidre had worked as a nurse for 30 years and her injuries meant that she had to take early retirement from a job that she loved.

Thankfully, Deidre’s partner took a photo of the step straight after the incident. Over time, as part of our investigations we visited the site and took further photos which proved that, after Deidre’s accident, changes were made to the step including additional markings and a light to illuminate it for customers. This evidence was crucial in ensuring Deidre was able to succeed in her claim.

We were able to resolve Deidre’s matter at a mediation for significant lump sum compensation for her injuries, out of pocket expenses, and loss of income.

Deidre was delighted with the outcome and wrote:

Actual Client Testimonial.

After an injury had a major impact on my life I searched for someone to talk to in the legal field and stumbled across Henry Carus and Associates. After having read some testimonials I figured a call wouldn’t hurt anyone. Turned out to be a wonderful decision. They listened, understood my situation and reassured me, and from that call on I knew they had my best interests in hand and would guide me safely through the legal process to seek compensation.

HCA’s David, Phoebe and Finn were exceptionally professional, caring and accessible to answer my questions and helped me navigate the legal world, documentation and process.

David and his team have reached a great outcome for me at Mediation that will allow me to live my “best life” following the impacts a major injury has on your life.

On the day my claim settled I had so many mixed emotions. I could not thank the team enough for making a significant difference to my life but I also knew how much I would miss having these extraordinary people in my life giving me support and encouragement. I consider you friends and wish you every success in your own lives.

With much gratitude

Deidre


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