New Client Support Ambassador

Intake role suited to an enthusiastic law student or customer service professional!

Great opportunity helping people, and making their experience the best one possible!

About the Role

An opportunity has become available for a results-driven and motivated individual to join our New Client Support Team (NCST). Reporting to the Communications + Marketing Manager you will be responsible for achieving and exceeding varying monthly targets for new client intake by building rapport and carefully assisting any/all new personal injury clientele.

A comprehensive induction program, including mentoring and on the job training with other successful intake team members will be provided.

About us

We aspire to give all our clients a very specialised and personal five-star experience from the moment they contact our firm.  Henry Carus leads a committed group of Melbourne compensation lawyers and support staff – who treat clients as individual people and not as a case number. We understand that a serious injury affects our clients and their families and has a significant impact on their health, their finances and their family life; And we work hard for our clients on a no win, no fee basis, giving them the peace of mind that they do not need to worry about legal fees until we have won their case.

Responsibilities & Duties

• Identify new client intake opportunities and go the extra mile to secure them.
• Professionally execute scripted intake guidelines and new client management procedures.
• Ensure all new clients receive prompt, professional service and attention when responding to enquiries.
• Transcribing accident details professionally and accurately from clients whilst being empathetic throughout.
• Confer with legal teams to maintain client communication if and when required.

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills, adaptability and motivation to succeed.  You will also need superior organisational skills and be a first-class communicator (both written and verbal).

This role would suit either a law student looking to enter the legal world or a customer service professional looking for a long-term role.

• For law students, this position will provide you with ‘a foot in the door’, insight on the operations of a law firm, and the opportunity to be exposed to legal matters at inception.
• For customer service superstars, this role will provide the opportunity to build relationships with our legal team while making significant and long-lasting impact on our clients.

How to Apply

If you are looking to develop a career in Law and enjoy working in a challenging fast-paced environment, then this is the role for you.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

We are ready to hire!

Please submit your application online now or email your application to [email protected].