MEDICAL NEGLIGENCE – NEW CLIENT SERVICES AMBASSADOR

Ideal for an enthusiastic Law or Medical/Health student!
Legal or Medical/Healthcare Administration professionals encouraged to apply!
Help us create a positive, supportive experience for every new client!

Are you passionate about helping people and making a difference from the very first phone call? Join our dynamic intake team and play a key role in supporting clients as they take their first step in seeking justice.

This is a fantastic opportunity to:

• Gain hands-on experience in medical negligence matters.
• Work in a supportive, client-focused environment.
• Develop your legal or healthcare knowledge in a meaningful way.

About the Role

An opportunity has become available for a results-driven and motivated individual to join our New Client Support Team (NCST). Reporting to the Communications + Marketing Manager you will be responsible for achieving and exceeding varying monthly targets for new client intake by building rapport and carefully assisting any/all new personal injury clientele.

A comprehensive induction program, including mentoring and on the job training with other successful intake team members will be provided.

About us

We aspire to give all our clients a very specialised and personal five-star experience from the moment they contact our team.  Henry Carus leads a committed group of Melbourne compensation lawyers and support staff – who treat clients as individual people and not as a case number. We understand that a serious injury affects our clients and their families and has a significant impact on their health, their finances and their family life; And we work hard for our clients on a no win, no fee basis, giving them the peace of mind that they do not need to worry about legal fees until we have won their case.

Responsibilities & Duties

• Proactively identify and pursue new client intake opportunities, going above and beyond to secure their engagement.
• Conduct client intakes in line with scripted guidelines and established new client management procedures.
• Deliver prompt, professional, and compassionate service to all new client enquiries.
• Accurately and empathetically transcribe client-provided accident and incident details.
• Liaise with legal teams to ensure clear, consistent communication with new clients where required.
• Complete a range of administrative follow-up tasks to support the onboarding process, ensuring clients have all relevant information and feel confident in the next steps.

Skills & Experience

We’re looking for someone with:

• A genuine interest in law and/or healthcare.
• Excellent communication and empathy skills.
• Strong attention to detail and a team-focused attitude.

How to Apply

If you are looking to develop a career in Law and enjoy working in a challenging fast-paced environment, then this is the role for you.  We are ready to hire!

Please submit your application now.