Catherine Cook and Henry Carus + Associates

The Story about this WorkCover Claim

Catherine was unfortunately injured after a fall at work, and as a result suffered a left shoulder and left wrist injury. She was off work for some time and was required to use her right arm more than normal. Her left arm and wrist eventually resolved but her right shoulder subsequently became painful.

The insurer refused to fund any treatment for the now injured right shoulder and she was referred to our office for help. Catherine did not want to take legal action against her employer and simply wanted to see if we can get a second opinion  on her right shoulder. We assisted Catherine with a referral to the medical panel and sought support from her treating doctors, but the medical panel’s opinion was unfortunately not favorable. The medical evidence sadly did not support the position that the right shoulder can be covered by the insurer.

Whilst disappointed the client was happy we gave it a good shot and was appreciative of further advice on benefits available to her. She recently emailed our office with some feedback.

Actual Client Testimonial

I write this letter in anticipation of a positive outcome from Workcover, regarding my claim for entitlements arising from my accident on 25th November 2016.

I wish to thank your Team for their ongoing support during this period, for their advice and encouragement during this period of anxiety and uncertainty.  From my initial meeting with Dino I felt listened to and supported, with both my views and well being respected at all times. I appreciate the time taken to explain relevant items, concerns or procedures to me, and receiving my calls as necessary. Both Dino and Josh I believe are a great asset to your Business, with their professional empathy and conduct.  i wish to also thank Heike for her polite and friendly manner at all times,  and Lisa too for following up matters I was uncertain of, as necessary.

We didn't win the war against Workcover, but we didn't lose the battle!  I, for one, didn't lose my confidence as I knew I had such a professional Team working for me.  I'm grateful too, to Mat Callan for his high recommendation of your Firm

Again, my sincere thanks to you and your staff.

Regards,

Cathy Cook


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