Jianzhong was working as a warehouse worker when he injured his back. It was a significant injury, but Jianzhong tried to continue working but was eventually unable to work without considerable pain in his back. He remained hopeful he could be retrained, but as an older worker with almost no English skills, he slowly realized that he would not be able to work again.
He asked us to help him, and we did so, fighting hard to get him serious injury certificates for his injuries and then compensation.
Actual Client Testimonial
We are here today and you have now given me instructions to settle your claim so I am excited to ask you couple of questions:
- My first question is: “ how did you find my firm, how did you hear of us? ” - I found you in a Chinese newspaper.
- So you called our firm and is it fair to say you don’t have a high level of English? - Yes, that’s right. My English is very poor and I can’t communicate effectively in English.
- When you called our firm, were you happy with the ability to speak to people here in your own language? - It felt like I found a saviour, because my English is so poor and I don’t have any friends or family in Australia. I found your firm in the Chinese newspaper and came directly to your office where I was assisted by a Mandarin speaking solicitor. After my initial conference with her, I signed the authorities and decided that your firms should be my legal representatives.
- You haven’t been treated nicely by the WorkCover system, do you agree? - I completely agree.
- We hope as a firm, we can make a difference to people in getting them a least fair compensation for their injury, will that be something that you think we have done for you? - I thought your firm did very well.
- Would it be fair to say that you trust our firm and followed our advice, and that we have carried out our promises along the way? - Yes, that’s right. I completely trust HCA. I think your firm has done a very good job in my case. I don’t know how to thank you enough, especially when the insurer denied my claim and you assisted me in applying through ACCS and got me a very satisfying outcome.