The Story about this WorkCover Claim

As a casual retail worker, when Joanne injured herself on the job, she was unsure what her legal rights were. The common task of lifting and passing boxes to another staff member, unexpectedly resulted in significant nerve damage, requiring 15 medical procedures, a permanent Spinal Nerve Stimulator, and years of pain and suffering. Fortunately, our team were able to reach a successful WorkCover outcome for Joanne who can now look to a brighter and more secure future.

Joanne shared these words about her experience:

Actual Client Testimonial.

I was injured at work in early 2017. I did not contact a lawyer straight away as I was unsure of what was really wrong with me. All I knew for certain, was that I was in an enormous amount of pain and I had no answers as to why.

I received a call from Workcover one day that was quite upsetting. I soon came to realise that I did not know what my legal rights were, and I remember feeling scared and alone. I saw the commercial for Henry Carus and Associates on TV and decided to give them a call.

I first met Jessica King later that year, and she informed me of my legal rights in full detail. Jessica ensured that I understood everything that was being explained to me, and informed me that it would be a lengthy process. I knew immediately that I was in good hands with Jessica, and my initial feelings of being scared and alone disappeared. I was reassured that Jessica would be there for me whenever I needed her, which helped put my mind at ease.

As a result of my injury, I suffered T9 Intercoastal Neuralgia Nerve Damage. I went through a staggering 15 procedures in total, with my final procedure resulting in having a permanent Spinal Nerve Stimulator inserted in my Thoracic Spine. It took me a gruelling six and a half years to get to a place in my life where my pain was finally under control. While this final procedure wasn’t a cure to my injury, it proved to be the most promising way that I could get a life back that was as close to normality as it once was.

Having Jessica as my lawyer filled me with confidence and made me feel that much better. Her compassion and empathy towards me whilst working my case highlighted just how genuine she really was, and it made me feel as though I truly mattered. She made me feel as though I was part of her family, and that she genuinely wanted the best outcome for me.

When pain dominates your life for as long as it has mine, you really do need to be surrounded by the right people. I truly cannot thank Jessica and Finn enough for all their support throughout such a difficult time in my life. They truly made my bad days better, and helped me believe that there was in fact a light at the end of the tunnel.

I would definitely recommend the staff from Henry Carus and Associates. They are incredibly passionate about helping people in need. They showered me compassion when I needed it most, and were incredibly understanding during my difficult time. The team warmed my heart and I will be forever grateful for their professionalism when working on my case.

Joanne Fenech

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