Leika Chlaen and Henry Carus + Associates

The Story

Leika is a retired lady who was unfortunately involved in an accident last year whilst traveling on her local tram. Unaware of her legal rights, Leika approached our firm for advice on whether she had any entitlements to compensation. We investigated the accident circumstances and obtained witness statements who were present on the tram. It became apparent that there was an unidentified vehicle involved in the accident. The unidentified vehicle ran a red light, causing the tram to suddenly stop in its path which caused Leika to fall and fracture her elbow. We assisted Leika through the TAC claim process and were able to achieve a successful outcome.

I am really happy that I approached Henry Carus & Associates. When I initially approached them I had no idea whether I had any rights to compensation. I was expecting the whole claim process to be drawn out and complicated. I am particularly impressed with how quickly they were able to successfully resolve my lump sum compensation claim, as I only approached them in July last year. I am very pleased with how my matter was managed, because I only had one lawyer throughout my claim. Everything was done with great professionalism, and most importantly clearly communicated to me by my lawyer at all times. As I am Russian speaking it was really important for me to have access to someone who also speaks Russian. Rather than hiring an outside interpreter, I was assisted throughout by Russian speaking members of their firm, Olga and Natasha. From the moment I approached Henry Carus & Associates I felt they were genuinely compassionate towards my situation, and this made it easy for me to trust them. I was told not to worry about the claim process, and that everything would be handled for me with great care. This made it really easy for me to focus on recovering from my injuries, and not worry about the legal side. When we eventually discussed how much compensation I would receive I was shocked. I initially thought they had the wrong client or something. I am confident that they achieved the absolute maximum compensation for me for given the injuries I sustained. I wish to thank Henry, Eren, Olga and Natasha for all of their hard work.

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