Natasha and Henry Carus + Associates

The Story about this Public Liability Claim

Natasha came to us after a fall at a hardware superstore in Cranbourne. She had consulted another law firm who did not wish to take on her matter, as they did not believe she could win. We told her we could win for her.

At the time of her accident in June 2014, Natasha was a 33 year old mother of 3. She was walking in between two stacks of wooden pallet in an aisle at the hardware superstore when she tripped and fell on a pallet and suffered a nasty double fracture and dislocation of her left ankle.

Natasha had to undergo surgery and needed a metal plate and screws inserting in her left ankle and as such she had to resign her job as a personal care attendant and had great difficulties caring for her young children. To make matters even more difficult for her, shortly after her surgery Natasha became pregnant with her fourth child and had to cope with the discomfort of her injuries on top of her pregnancy and her family responsibilities.

In November 2015 Natasha and her family moved to Adelaide and, despite the increased distance, she was very happy with the way in which Henry Carus & Associates maintained her confidence throughout her claim and communicated with her promptly and effectively, allowing her to concentrate on looking after her family whilst we progressed her claim. It was very important to us that Natasha felt confident that her claim was in safe hands.

Despite liability for the accident being strongly denied throughout, we were ultimately successful in settling Natasha’s claim before it went to trial and Natasha wrote to us…

I remember the first day I met Henry, I walked in with a crutch and moon boot I told Henry a week before I rang an injury solicitor who said to me ‘I had no claim’ But Henry was happy to take on my case. I would just like to say thank you for taking on my case. I am so grateful for you for still going through with my case especially when I moved interstate which meant sending everything by email or by post. You all made everything so easy for me so I could be kept up-to-date with my case. I am very happy with what we have achieved and the outcome we got the settlement sum has now given not only me but my partner and our four children a positive future. I will definitely be recommending Henry Carus & Associates to everyone!

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