Public Liability Claim Success Stories

June is a lovely 86 year old lady who unfortunately suffers from multiple myeloma. As part of her ongoing treatment, she visits a hospital regularly for chemotherapy.

One day, she was walking along the hallway of the hospital, when she tripped on a raised brass carpet runner. She fell forward on her outstretched arm, injuring her shoulder as a result. In handling June’s public liability claim against the hospital, we…

Grace lives in Queensland. She was on a business trip in Melbourne when she, unfortunately, had an accident at a serviced office, which was a rental space for meetings.

She was scheduled to meet with a company that rented one of the offices.

As she arrived at the serviced office, she approached the reception desk and asked the receptionists where the meeting was held.

One of the receptionists pointed her to her…

If you are subscribed to our newsletters, you will recall our January newsletter about our remarkable client Joan, who celebrated her 100th birthday.

Joan came to us after having a fall at a clinic for a post-operation check-up.

At the time of the accident, she was 98 years old and was using a walking stick.

For the examination, the doctor attending to her asked her to use two steps to get onto…

Adriana is very close to her mother. Her mother has a number of age-related health issues and is effectively chair-bound. Adriana visits her daily to help out.

One evening, during one of her visits, Adriana walked her mother’s dog around the neighbourhood.

The area is residential with Council trees planted along the nature strip adjacent to the footpath.

Suddenly, the front of her foot caught a raised section of the footpath, causing her…

Mary is a lovely and active lady who loves to walk her dogs with her husband.

One morning like any other, they went for a walk together.

As they walked past their neighbours’ property on the way back home, suddenly the front of Mary’s shoe caught something.

The next thing she knew, she fell heavily on the ground.

After the fall, she realised that a steel mesh protruding from the nature strip next…

Marlene had been taken for a night out in the city by her daughter. As they were trying to leave the car park afterwards, Marlene suffered a serious fall and fractured both of her ankles. She and her husband were unsure if they should worry about trying to get compensation at first, but their costs started to really add up. After speaking with two large firms they felt overwhelmed…

Kate* is a lovely 58 years old retiree. Up until her accident, she was enjoying a more relaxed time in her life. All her children have grown up and lived away from home. She started to get into health & fitness. She was walking 8 km every day. One evening, Kate was taking a walk around her neighbourhood.  It was 9:30 at night, past sunset. The area is residential…

Nadia came to our office after a horrible experience at a hairdressing salon. She was an extremely genuine person whom we felt we could assist. We could not believe other law firms had turned her away. We acted for her and obtained her an excellent outcome in compensation. Nadia wrote to us afterwards to say –

Theresa came to our firm many years after her accident, because she had been told early on by another firm that she did not have a claim. We formed a different view and went to work. It was not an easy claim as the accident site raised complicated issues of responsibility with piles of documents to decipher. None of that phased us, as our Eliza Tan went through the…

Betty lives in retirement in Rosebud Victoria, some distance from our offices, but when she called looking for assistance, our Henry Carus went out to see her personally. Betty had a fall at a nearby large supermarket and suffered serious injuries. Aside from her own challenges, her injuries were affecting her ability to tend to her husband, who suffered a number of aged related medical conditions. After meeting with…

By way background, Anne and her partner (have four children under the age of 18) remained unemployed for over 10 years. They continue to receive income support of Centerlink.  Anne volunteers at the neighbourhood watch centre.

On 17 August 2015, Anne and her partner went for a coffee with friends at the QPO restaurant. It was a rainy day.  As she was exiting the restaurant she slipped and tumbled down…

Rachel called us to visit her at her home, as she had an injury to her foot and was finding it very difficult to walk around. Henry went out to visit her, and met her and her husband and heard her story of how at a home and garden supply store a worker had dropped a load of cement bags onto her foot. It was clear to Henry that…

Ian came to us after a fall from his bicycle on a busy road. The accident occurred due to a large pot hole in the road in a crucial spot. He was riding to work at the time so he was able to access immediate medical care by lodging a WorkCover claim. However, the accident occurred not through any fault of his employer. So when Ian visited a number…

Erika had a fall whilst in hospital. After a significant period of rehab, due to the injuries from the fall, she sought legal advice from another legal firm about bringing a claim against the hospital.

Initially she was told the law firm would assist her, but then they advised they did not think she could prove her claim. Erika could not understand this advice and came to us for a…

Steve came to our office after suffering injuries from a fall on a footpath. What was unusual was that the footpath was right in front of his house! He had been complaining to the council for years about the footpath being lifted, and it had been fixed once before. The problem however remained – the large tree on the council nature strip in front of his house was sending…

Tracy *came to us after having a nasty fall in the bathroom of a motel room near Warrnambool. The accident occurred because the floor in the bathroom was slippery when wet and the motel failed to ensure a bath mat was provided for her use. The accident seriously effected her ability to enjoy life and her retirement. We investigated the matter, obtained evidence to prove the claim and helped…

Vonda came to us after a nasty fall at Woolworths, and best of all was given a small offer of compensation. Most persons really do not know what to do and Vonda was in the camp. Fortunately, her son suggested she seek the advices of our firm and we were so pleased to go to work for her. Yes, as Vonda says her claim was complicated and difficult due…

Anna came to our office after a nasty fall at a Supermarket. She fell on some fatty substance on the floor and the claim centred on a failure to properly clean and maintain the floor safety at the store. We advised Anna that she had a good claim, and though met with considerable resistance by the insurance company for the supermarket, we were in the end able to achieve…

John was attending to a local shopping centre, and was entering through the main doors, which are your typical side opening large glass doors used these days.  Unknown to him was that right behind the glass doors was a mat, a truly worn out mat that had raised edges all over the place. John was looking into the centre and did not notice the raised edges until after he…

Walter contacted us after a fall at his retirement village. He suffered a nasty fall in circumstances we thought could have been avoided by those managing the village. We commenced proceedings for him, and soon thereafter the Defendant’s insurance company made an offer to settle the claim. We advised Walter to wait and seek more, and the more came later at a mediation. Walter showed great patience and willingness…